All sales are final. However, in the event that a product you have purchased is defective, damaged or is the incorrect item, please contact us by email at [email protected] within fourteen (14) days of your purchase.
Please include your name and your order number along with your description of the product and the defect. Mill City Sound will look into the matter and we may contact you for further information (e.g., satisfactory ID and documentation of your purchase transaction) and/or we may ask you to return the unused item to us for inspection.
If Mill City Sound determines that the product you purchased was defective, damaged or the incorrect item, we will be happy to replace it for the same item (subject to availability) or we may, in our sole discretion, issue a refund for the purchase price you paid. Please note that returns cannot be accepted unless you first contact Mill City Sound and after we issue a return authorization. In general, you should be aware that it may take approximately two (2) business days for a credit card refund to be processed and your financial institution will likely take approximately five (5) business days to reflect a refund transaction to your account.
If you have any questions about the products you purchased at Mill City Sound, or about any returns or refunds, please contact us at rob@millcitysound.com.